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| CarSoup Merchandise |
| Practical Auto Items |
| The Unusual |
- I have an account on CarSoup.com. Can I use that account to order from the Souper Store?
- How do I buy items from the Souper Store?
- I just placed my order. How long until I receive it?
- How do I find my order history?
- How do I redeem the coupon or gift certificate I received?
- How are your shipping charges calculated?
- What is your refund policy?
- How do I expedite my order?
I have an account on CarSoup.com. Can I use that account to order from the Souper Store?
Yes! Your account information is the same on CarSoup.com and the CarSoup Souper Store.
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How do I buy items from the Souper Store?
Go shopping by clicking on a category on the left side of any page on this store. Click on the product you wish to add to your cart. Select any options for the product (eg. color or size), enter the quantity in the "Qty:" textbox and click the "Add To Cart" button.
The items in your shopping cart will be displayed on the left side of every page. After you've placed an item in your cart, a button will appear that says, "CHECK OUT ". Click this button and follow instructions to complete your order. You will receive an order confirmation after you have finished.
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I just placed my order. How long until I receive it?
Most items in this catalog are warehoused in Minneapolis, MN and ship out within 48 business hours. However, some items may be shipped directly from a manufacturer. Please allow up to 4-6 weeks for delivery. Keep this in mind if ordering for special occasions or holiday gifts. You will receive a confirmation email once your order is placed. In the event that the item you ordered is on back order, you will receive notice via email.
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How do I find my order history?
Any order placed from the CarSoup Souper Store can be viewed on CarSoup.com in "My Garage".
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How do I redeem the coupon or gift certificate I received?
Place the items you wish to purchase inside your shopping cart. Click the "CHECK OUT" button that appears below your shopping cart on the left side of the screen. You may be prompted to log in to a customer account. A box will show up on the next screen asking you if you have a coupon or gift certificate code. Enter your code in this box and click "SUBMIT". Your coupon or gift certificate will show up as a line item in your shopping cart.
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How are your shipping charges calculated?
Depending on the items you purchase, a shipping and handling charge may be placed in your cart. This amount is calculated based on actual UPS freight charges.
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What is your refund policy?
We offer refunds on manufacturer defects only. If you qualify for a refund, please contact E Group within 20 days of your purchase and we will refund the entire purchase price of the product, less shipping and handling, within 5 business days of your refund request. Products must be returned in their original condition. We reserve the right to refuse all returns. Please contact our customer service representatives at 612-339-4777 with questions.
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How do I expedite my order?
If you wish to have your order delivered by a method other than standard UPS ground, you must contact customer service after you place your order. Visit the Contact page for up to date contact information.
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